Certainly, you have the option to request specific denominations. Our team will make every effort to fulfill your denomination preferences. However, in cases where your requested denominations are unavailable, you will receive a combination of higher and lower denominations based on the currency you've ordered.

Exchange rates are subject to continuous fluctuations due to global supply and demand dynamics. Any changes in market conditions directly impact the rates displayed on our website. For a detailed explanation, please consult our Terms of Service page to understand how our exchange rates are determined.

After receiving your order, we will send you an invoice and a link to have your identity verified. Once complete, you can either pick up from our branches or we can post it to your local post office for pick up.

Aside from postage fees, which cover transit and warranty, Nik exchange does not impose any additional charges or commissions. We prioritise transparency, and the rate displayed on our invoice is the final rate you'll receive, with no hidden fees. Our exchange rates already include our markup fee.

We utilise a secure courier service provider, StarTrack, a subsidiary of AusPost. StarTrack provides comprehensive tracking information on their website and offers robust customer support. To stay updated on your order's progress, you'll receive tracking notifications via SMS and email using the mobile number and email address provided during your order placement.

To comply with the regulations set by the Australian Transaction Reports and Analysis Centre (AUSTRAC), a government regulatory authority, we are required to verify the identity of our customers. After placing an order, providing valid identification is mandatory to use our services. You can find more information about how we handle your information in our Privacy Policy.

All dispatched orders should reach you within 1-3 business days. You will receive courier tracking details through SMS and email. For real-time tracking updates, please check the StarTrack website or contact the customer service team at 13 23 45.

Yes, each order has a limit of AU$9,999. If you require a larger amount, we recommend placing multiple orders through our website and completing the payment promptly.

For any concerns or inquiries regarding your order, please get in touch with our friendly Nikea staff via our 'Chat' feature, email us at info@nikea.com.au, or use the contact form on our website. We're here to assist you.